The next is an excerpt from the 2022 Cisco Goal Report, printed on December 8, 2022.
Because the stewards of the information that make trendy life attainable, expertise corporations should earn prospects’ and customers’ belief. This implies being aware of how our merchandise are made and used and taking steps to handle potential adverse impacts. Cisco strives to design and construct expertise in ways in which respect human rights, promote inclusion, and defend privateness and safety—so that everybody can profit from a extra linked world.
On the subject of Powering an Inclusive Future for All, respect for human rights is a basic innovation precept. Privateness, safety, and inclusion have to be central within the design methodology, particularly on the subject of synthetic intelligence and machine studying. Coaching information units usually decide how product design and consumer expertise take form—the adage “goodness in, goodness out” actually applies. Builders should take steps to make sure these information units are sturdy, numerous, and consultant of all customers. Failing to take action may end up in inaccuracies, disappointing consumer experiences, and unintended bias.
Take, for instance, Webex digital backgrounds, that are designed to cover customers’ environment to boost privateness, safety, professionalism, and enjoyable. Early analysis variations of this function, which mirrored the state-of-the-art on the time, didn’t carry out properly for sure hair textures and types, or lighting situations. In some circumstances, they inadvertently filtered out parts of a consumer’s look. Our engineers acknowledged that broader, extra numerous coaching information units that have been consultant of the Webex consumer base have been required, and addressed this through the design part earlier than releasing the function. By making use of information that was anonymized, ethically sourced, user-contributed, open-source, supplied with specific consent, and respectful of particular person privateness in different methods, we made the coaching information extra sturdy. This resulted in additional consultant photographs and algorithms, and a a lot better and extra inclusive consumer expertise for all.
In 2022, we constructed on the learnings from the Webex crew and launched our Accountable AI Framework primarily based on six rules: Transparency, Equity, Accountability, Privateness, Safety, and Reliability. Our Accountable AI Working Group repeatedly drives adherence to those rules by placing new applied sciences via Accountable AI Influence Assessments, providing steerage on how one can handle danger to human rights, and offering accountability through incident reporting of human rights, privateness, and safety issues.
To study extra in regards to the progress we’re making to energy a extra inclusive future, go to our Cisco ESG Reporting Hub, the place you may learn our 2022 Cisco Goal Report.